Customer Service

Customer Charter and Customer Service Action Plan

Providing a high-quality, efficient and effective service is central to our work in the Department of Arts, Heritage and the Gaeltacht. Please see our Customer Service Action Plan 2012–2014 and associated Customer Charter attached for your information.   This reaffirms our commitment to deliver high quality services to all out customers.

Our Customer Charter outlines the standards of service that customers can expect to receive when they interact with us by phone, in writing or in person. The Action Plan identifies how we will implement the Charter commitments and review/report on our performance in this regard.

Customer Service Action Plan 2012-2014 (124 kb)


If you, as a customer, are not happy with the quality of the service which you have received from the Department, or indeed if you simply wish to make some suggestions for improvement as regards our services, you should contact us directly by email at or on (01) 631 3832. We welcome all feedback and will deal with your complaints/queries/suggestions in a timely and confidential manner.

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