Providing a high-quality, efficient and effective service is central to our work in the Department of Arts, Heritage and the Gaeltacht.
We are currently working on preparing a Customer Service Action Plan 2012–2014 and the associated Customer Charter to reaffirm our commitment to the delivery of high quality services to all. Our Customer Charter will outline the standards of service that customers can expect to receive when they interact with us by phone, in writing or in person. The Action Plan will identify how we plan to implement the Charter commitments and review and report on our performance in this regard.
If you, as a customer, are not happy with the quality of the service which you have received from the Department, or indeed if you simply wish to make some suggestions for improvement as regards our services, you should contact us directly by email at customer.service@ahg.gov.ie or by telephone at 053 911 7528. We welcome all feedback and will deal with your complaints/queries/suggestions in a timely and confidential manner.